Fireproof: Customer Service

FRC WEB ACCESS CUSTOMERS Fireproof's Web Access is a free service to our clients. If you do not have Web Access, please call 614.299.2121 or contact us via email at service@fireproof.com to find out more about using the Web to access your account. Requests for RUSH DELIVERY should not be made online. Please call 614.299.2121 to place your RUSH DELIVERY order. For more information, click below for an e-mail correspondence, or call us at 614/299-2122
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	Customer Service
	Reminder: Requests received by 10:00 am (Monday – Friday) will be processed for same day delivery. Requests for item(s) to be delivered on the same day must be made before 10:00 a.m. Requests can be made via the web, fax or telephone. All requests received after 10:00 a.m. will be delivered by 1:00 p.m. the following business day. Requests received after 4:00 p.m., via web, fax or telephone will be processed the following business morning for delivery in the afternoon. Forms: Please click below to select a form to print. PDF files Customer Refile Form Magnetic Media Log New Square Foot Inventory Form Destruction Authorization Form Authorization Form For Hardcopy or Vault Accounts Authorization Form For Imaging Accounts Data Entry Form Holiday Schedule Fireproof Records Center will be closed on the following holidays in 2011: Jan 1 May 30 July 4 September 5 November 24 December 26 We will also be closed on Jan 2 2012 If you are scheduled for regular service on one of these days, please call 614-299-2121 one (1) week in advance to confirm your delivery. If you need emergency service please call 614-201-2016. You can leave either a numeric or voice message. We will return your call to verify your request and account information. Questions or comments? Need to update your email address?	Survey Results 99.2% of our customers polled were satisfied with our services.