Who’s Behind the Box? – Accounting Coordinator Mistie McMillin

We continue our employee feature series, “Who’s Behind the Box,” with Mistie McMillin, Fireproof’s Accounting Coordinator. Follow along to learn more about Mistie.

Mistie McMillin will proudly tell you Fireproof was her first employer—first and only. When she started working at Fireproof at the age of 19, Mistie performed data entry tasks. Now more than a decade later, she knows the ins and outs of the Fireproof business and applies that to her current position as Accounting Coordinator.

History With Fireproof

From her first assignment in data entry, Mistie moved to operations, leading the offsite document management team.  It was from that job that she moved into the Accounting Coordinator position.

Mistie’s Responsibilities

Mistie’s prime focus is on accounts receivable, collections, internal procedures and disaster recovery. She assists in the administration of policy and procedure within the organization.  In 2007 she was awarded the President’s Award, the most prestigious award given to an employee. She also leads the Disaster Recovery Team in planning, implementing and testing Fireproof’s Disaster Recovery Plan.

“We work as efficiently as possible to provide excellent customer service to exceed expectations. We have such a great staff with extensive experience in the document management business. They also have excellent judgment, which helps tremendously in assisting our customers with a wide variety of business needs.

Industry Shift

“Over the past 11 years, I have seen the records industry shift from predominantly hardcopy and media storage to a wide array of technical innovations from digital repositories to e-vaulting. Fireproof has been at the forefront in leading and managing these shifts.”

What Mistie Can Do For You

Mistie is familiar with a variety of Fireproof’s concepts, practices and procedures. This enables her to assist customers with all their information management needs. “From initial placement of our customer’s inventory, through the billing cycle, to their inventory’s retention and back again, I am here every step of the way.”

Advice For Customers

“My advice to customers is to plan ahead, prepare retentions schedules, prepare and test disaster recovery plans, and protect your information.”

The Fireproof Family

“We have a way of coming together to accomplish whatever task is at hand. And in the process, we educate one another in superior customer service, innovation, quality and commitment. We are a team, always have been, and always will be. What we do here, we do well, and it shows. Over 100 years of service, that says it all.”

Things You Don’t Know About Mistie

• Mistie is a numismatist.